Refund policy
At Leather Lorec, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
-
Be unused, unworn, and in its original condition.
-
Include all original tags, packaging, and accessories.
-
Not show signs of wear, damage, or alteration.
-
Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Final sale or clearance items
-
Personalized or custom-made products
-
Products damaged due to misuse or improper care
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Email us at leatherlorec@gmail.com with:
-
Your order number
-
A description of the issue
-
Clear photos of the product and packaging
We will review your request and provide a suitable solution, which may include a replacement, exchange, or full refund.
Return Process
To initiate a return, please contact our customer support team at:
Email: leatherlorec@gmail.com
Please do not return items without receiving return instructions from our support team.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
-
Your refund will be issued to your original payment method.
-
Refunds are typically processed within 5–10 business days after approval.
-
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product.
If you would like to exchange an item, please contact us before sending your product back.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled. You may request a return after receiving the order if it meets our return eligibility requirements.
Late or Missing Refunds
If you haven't received your refund:
-
Check your bank account.
-
Contact your credit card company, as processing times may vary.
-
Contact your bank.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: leatherlorec@gmail.com
Our support team will be happy to assist you.